1. Overview
This policy explains how the free trial, paid plans, renewals, cancellations and refunds work for Zuris, provided by Zuris Digital Systems Private Limited (“Zuris”, “we”, “us”). It forms part of our Terms & Conditions.
2. Seven-Day Free Trial
Eligible users can try Zuris free for seven days. No payment card is needed to start, and no payment is taken during or at the end of the trial.
The trial does not turn into a paid plan on its own. To keep using Zuris after the trial, you choose a plan and pay for it yourself.
If no plan is bought, sign-in stops when the trial ends, and 14 days later the trial workspace and everything in it are permanently deleted (see our Terms).
3. Paid Plans and Prices
The plan, billing period, features and price are shown before you pay. Plan prices shown on our website and at checkout include GST.
Launch or introductory prices apply only for the period stated in the offer. After that period, the price shown at checkout applies.
4. Manual Renewal
Subscriptions are renewed manually. We do not charge you again automatically when a subscription period ends. To continue, you choose a plan and complete the payment yourself.
5. Cancellation
Because renewal is manual, you do not need to cancel to avoid the next charge — simply do not renew. Your paid access continues until the end of the period you have paid for.
To close your account, contact support@zuris.ai. What happens to your data after closure is described in our Privacy Policy.
6. Refunds
Payments are generally non-refundable after purchase, including for unused subscription time, partial use or a change of mind.
This does not limit any refund or other remedy you are entitled to under applicable law, including consumer protection law.
7. Duplicate or Failed Payments
Paid, but not confirmed on screen. If money leaves your account but the page closed, timed out or lost its connection, you don’t need to pay again. We check every payment with Razorpay, and the purchase completes on its own once Razorpay confirms it, usually within a few minutes. You’ll see it on your Billing page.
Failed payments. If a payment fails, for example because of insufficient balance or a bank or network error, no purchase is made. If your bank still debited the amount, it is normally returned to you by your bank or Razorpay within 5–7 working days.
Charged twice. If you are charged more than once for the same purchase, we refund the extra amount to the original payment method; you can also write to billing@zuris.ai with the date, amount and bank reference.
Refunds we issue usually reach your account within 5–7 working days, depending on your bank.
8. Plan Changes and Top-Ups
You can upgrade or downgrade your plan. Any amount payable for a change is shown before you confirm it.
Translation add-ons and recharge packs are optional purchases, priced including GST, and follow the same refund terms as plans.
9. Enterprise Customers
For Enterprise customers, billing, renewal, cancellation and refunds follow the written agreement with that organisation, where it differs from this policy.
10. Contact
Billing and refunds:
billing@zuris.ai
Complaints and grievances:
legal@zuris.ai
More ways to reach us are on our contact page.